General Terms and Conditions for Booking and Stay

These terms govern the booking and use of the tourist accommodations at Apartaments Eliette.

🍽️1. Number of guests and child policy

The maximum capacity is 4 people per apartment.
Children up to 2 years old stay free (maximum of 2 per booking) and are not counted as guests for capacity purposes. From 2 years old onward, they count as adults.
Exceeding the number of guests specified in the booking is not allowed, even if the legal maximum is not surpassed. Any excess will result in immediate cancellation of the stay without refund.

🗓️2. Booking and confirmation

Reservations are considered confirmed once they have been correctly processed according to the selected payment method.

Payment will be made according to the conditions of the selected payment method (credit card, PayPal, or bank transfer).

We reserve the right to refuse reservations for justified reasons, refunding the amount if applicable.

💰3. Price and payment

The price includes utilities (water, electricity, and gas) for stays up to 30 nights.
Payment must be made in full by card, PayPal, or bank transfer at the time of booking.

❌4. Cancellations

Up to 7 days before arrival: 100% refund.
Less than 7 days before arrival: no refund.
In case of no-show: no refund.
We reserve the right to cancel the stay due to force majeure with full reimbursement.

🔐5. Deposit

No prior deposit or bond is required. However, the guest will be held liable for any damage caused during the stay.

🕑6. Check-in and check-out

Check-in: from 12:00 h
Check-out: until 12:00 h

Access to the apartment is via self check-in, so you can arrive at any time from the official check-in time on the day of arrival, once you have received the access instructions.

If you arrive after 10:00 p.m., we kindly ask you to enter the building and the apartment while respecting the rest of other guests and neighbours.

🏠7. House rules and use

Guests must respect the property, the building’s peace, and internal rules:
• No smoking indoors
• No pets allowed
• Avoid excessive noise
• No parties or events allowed

🛠️8. Liability

We are not responsible for personal damages or losses not attributable to us. The guest is liable for any damage caused. Lost keys will incur an additional fee.

⚖️9. Applicable law

These terms are governed by Spanish law. Any disputes will be settled by the competent courts in Spain.

📅 Last updated: July 2025